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Hotel Update

Hotel Update

We will be updating our Covid-19 re-opening policies below on a regular basis over the weeks ahead.

Visit rivercourthotel.com to book online for future stays or for any other queries our hotel team are available to assist so please do not hesitate to contact us directly on +353 56 7723388 or reservations@rivercourthotel.com.

Vouchers are the ideal gift and all our vouchers are valid for five years from date of purchase, click here to purchase.

We look forward to welcoming you to Kilkenny River Court Hotel!

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COVID-19 HEALTH AND SAFETY MEASURES

We are delighted to announce that we have been awarded the Fáilte Ireland Covid-19 Safety Charter for our health and safety protocols.

Our specially appointed COVID-19 response team are continuously monitoring our hotel safety measures to ensure your wellbeing and peace of mind when returning to the Kilkenny River Court Hotel. The following are some of the procedures we have in place to ensure a safe and special return for you, your family and friends.

In line with Government Regulations and to provide a safe & comfortable environment for everyone, facemasks must be worn in all public areas of the hotel with the exception of when you are seated and dining. Thank you for your support we do appreciate it. 

Travelling to Ireland during the COVID-19 Pandemic Please note, Ireland will be following the EU’s coordinated approach to travel restrictions in the context of COVID-19. This ‘traffic lights’ approach provides for regions across the EU and the UK to be categorised as green, orange, red or grey, on the basis of the risk levels associated with COVID-19. A combined indicator map is updated weekly by the European Centre for Disease Prevention and Control (ECDC), based on agreed criteria, including the 14-day cumulative incidence rate, testing rate and testing positivity rates. You can view this traffic light system here.  Further information on travelling to Ireland during the COVID-19 pandemic, including the categories of passengers not requested to restrict their movements on arrival, is available HERE.

PRIOR TO YOUR ARRIVAL
•    Confirmation email and communication guidance on a simple online check in process to reduce contact time at reception
•    Mealtimes must be booked pre arrival for your comfort.  A booking link for dining will be sent to you in advance of your stay.  If you are travelling with other guests staying in separate rooms, we recommend that all guests book their dining separately to avoid any duplication of bookings, thank you.

ON ARRIVAL
•    A warm welcome awaits you.
•    Hand sanitiser station is provided at reception and we will also have safety screens in place at our reception desk
•    We would ask that just one person from your party checks in with us to collect room keys and receive our information leaflet on guest measures
•    Re confirm mealtimes 
•    We would ask our guests to be patient and observe the social distancing signage
•    We will request your permission to disinfect your luggage should you require assistance

DURING YOUR STAY
•    Public areas cleaned in line with government health, WHO and IHF guidelines with extra care given to common touch points
•    Lift procedures will be displayed on each floor, only guests from the same party may use the lift at the same time, maximum of two guests at any time in the lift.
•    We would ask guests to use the left-hand side of corridors when travelling to and from rooms
•    We would ask that guests do not gather in corridors or any areas and adhere to social distancing from other guests
•    Guests are asked to use the bathroom facilities in their bedrooms to minimise guest/guest contact
•    Contactless payment is encouraged in all areas
•    All guest queries to be made by telephone if possible
•    Furniture may be rearranged to allow for social distancing
•    PPE may be used by staff in line with government health advice
•    Signage will be in place to remind and encourage regular hand hygiene & facemask wearing. 


YOUR BEDROOM AND HOUSEKEEPING
•    Government health, IHF and WHO guidelines will be used when cleaning and sanitising guest bedrooms
•    Johnson Diversey, hospital grade sanitisation, products are used throughout the hotel
•    All bedroom collateral such as pencils, notepads etc will be removed from guest bedrooms and will be available on request
•    Extra blankets, pillows etc will be removed from bedrooms and available on request
•    Frequently common touch points will be thoroughly cleaned and disinfected (ie telephones, light switches, TV remotes, handles, taps)
•    Housekeeping team will wear a fresh set of PPE for each room
•    Stayover rooms will not be serviced unless requested to minimise guest/staff contact
•    Our linen providers, Celtic Linen, have used their extensive experience in processing healthcare linen to develop procedures for safe processing of hospitality linen for the protection of employees and customers. Celtic Linen’s expertise in serving the healthcare markets always strictly follow all stringent guidelines for safely processing contaminated linens. Celtic Linen is an EN14065 RABC accredited company which operates to the highest possible industry standards. As such, the business processes are guaranteed, and Celtic Linen guarantees the strictest quality requirements in terms of hygiene, monitoring, and continuity. 

DINING IN THE HOTEL

Hotel residents can dine with us both indoors and outdoors at any time. Indoor dining for non-resident guests will open in due course. We will post further updates on this when possible.  Outdoor dning is available for non-resident guests on our Terrace, where we operate a walk in service.  Regrettably due to the very high demand for outdoor dining space, there will be no tables available at times.

Please visit our Dining pages for all dining options available at the hotel

•    Please note face coverings must be worn by customers when arriving to and leaving your table.
•    There is a maximum of six people allowed per table.  Children under 12yrs may join a table of 6 adults however. Indoor dining is available for hotel residents only at this time; for non-resident guests outdoor dining is available on our Terrace overlooking the River Nore.  We offer a walk in service on the Terrace; no advanced bookings will be taken for fairness to all our guests. Please visit our Dining pages for all dining options, menu samples and opening hours, etc. 
•    Restaurant tables will be spaced to allow for social distancing
•    Hand sanitising station at entrance to each dining facility
•    Dinner must be booked in advance. There is no requirement to prebook Breakfast
•    All meals will be served “A la Carte style”, some cold times may be available for hand collection
•    All condiments will be removed from tables and can be served to you by our service team
•    Single use disposable menus will be in operation
•    Contactless payments are encouraged throughout all dining facilities
•    All tables and chairs will be disinfected after each use
•    In room dining will be available with minimal team member contact.  

MEETING, EVENTS & WEDDINGS
•    Meetings can take place if deemed essential by the organisation. A maximum of 6 adults are permitted to be seated together at any one table.  Social distancing measures and safe meetings protocols are in place throughout the hotel. 

  • All attendees at meetings need to be fully vaccinated or show proof of recovery from Covid-19 to attend (effective from 6th Sept 2021). Event organisers must keep a contact tracing list for all meeting attendees in the event this is needed by the HSE. 

•    Indoor gatherings can take place for up to 60% of a venue's event capacity for fully vaccinated adult guests (18yrs and older).  Guests under 18yrs need to be accompanied by an adult. This 60% capacity limit extends to Conferences, Exhibitions and Trade Fairs. Under the current guidelines, privately organised large social events are not permitted at this time.  A further update from Governmet around the lifting of remaining restrictions is expected by 22nd October 2021.

Weddings: From Thursday, 5th August 2021, weddings of up to a maximum of 100 guests can attend both ceremony and the wedding reception or celebration. Children under 12yrs are exempt and can be added to the numbers of 100 guests also.  A photographer is permitted to attend in all cases. From 6th September, it remains the case that 100 guests can attend a wedding.  Live music and dancing at weddings are permitted from this date also.  

BEHIND THE SCENES
•    Signage and hand sanitise dispensers located throughout our back of house areas
•    All team members will be full training on all new procedures relating to Covid-19
•    Mandatory temperature checks for all staff at the start of each shift
•    Team members shifts will be staggered to ensure social distancing
•    High touch points in offices are disinfected regularly
•    HACCP systems updated

ON DEPARTURE
•    Facility for Express Check out
•    Contactless payment available
•    For now we have replaced our handshake with a nod and a smile

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